Style and Service Institute Seminar: Advanced Course for Beauty Experts
The Art of Human Connection
The Social Hub Florence Belfiore, 24–26 January 2027
Technical expertise is the starting point.
The difference lies in what happens beyond it.
Three days to strengthen professional identity, develop listening skills, build better client relationships, improve customer experience and support professional growth, through the SSI Method.
SELF · YOU · WE · DO · BECOME
Beyond Technique
In the beauty industry, technical expertise is essential. But the client’s experience goes far beyond the final result. It is shaped by the welcome they receive, how well they are listened to, the advice they are given and the way they are guided throughout.
This is what separates a well-executed service from an experience that builds trust, recognition and lasting relationships. SSI focuses on the space where expertise, personal identity, understanding others and the quality of the experience come together. Beyond Service is our philosophy. The SSI Method is how we put it into practice.
Il corso avanzato per Beauty Expert trasforma il tuo talento in leadership, brand personale e relazioni di qualità con i clienti. It provides practical tools and models that can be applied directly in your professional work. The aim is to strengthen your competitive positioning and improve your performance in the beauty market.
One Method. Five Dimensions.
The SSI Method takes professionals from self-awareness to the ability to turn expertise and relationships into a better client experience.
SELF
Understand yourself, your values, strengths and professional identity.
YOU
Learn to observe, listen and truly understand the person in front of you.
WE
Build connection, trust and experience through every interaction.
DO
Turn awareness and expertise into concrete, consistent actions.
BECOME
Continue to evolve, professionally and personally.
The SSI method in 90 seconds
Who Is It For?
You work in the beauty industry and want to develop not only what you do, but also how you are perceived and the value of the experience you offer.
- You are a hairstylist or salon owner
- You are a beauty or wellness professional
- You already have professional experience and are looking for a broader approach to growth
You do not need to have an established brand.
What you do need is experience, curiosity and an open mind.
What will you learn?
You will gain:
- A clearer understanding of your professional identity and what sets you apart.
- Tools to observe and better understand your client before proposing a solution.
- A more considered approach to client relationships,
- consultation and customer experience.
- Practical criteria for creating consistency across image, communication, space and service.
- A method you can apply in your everyday work, rather than simply information to remember.
Florence is part of the experience
For three days, learning moves beyond the classroom. Florence becomes a place to observe: gestures, materials, scents, hospitality, attention to detail and different ways of creating an experience.
Sessions at The Social Hub alternate with selected experiences around the city, designed to train the eye and connect what you learn with the way you work every day.
Three perspectives. One method.
SSI brings together three distinct areas of expertise within a single Method.

ISABELLA RATTI · SELF
Personal Branding & Image Strategy.
Her focus is identity, image and awareness of your professional presence.

CARMELO SPINA · YOU
Hairstyling, Technique & Creative Identity.
He brings first-hand beauty industry experience to the Method, combining technical expertise with an understanding of the client relationship.

MARIA AGUADO CABRERA · WE
Strategic Branding, Customer Experience & Design.
Her focus is client relationships, brand, the customer journey and the creation of coherent experiences.
DO and BECOME run throughout the programme, bringing all three perspectives together.
Is this the right course for You?
Leave us your details. We will send you the full programme and, if you wish, a member of the SSI team can contact you to answer your questions.
Three days. One method.
SUNDAY, JANUARY 24 · SELF
Arrival and opening of the programme. Identity and self-awareness, followed by the first experiential and social session.
MONDAY, JANUARY 25 · YOU / WE
Observation, listening, client relationships, image and customer experience. Classroom sessions are combined with an experience in the city.
TUESDAY, JANUARY 26 · DO / BECOME
Application, integration and a personal plan for bringing the Method into your professional practice.
Investment
EARLY BIRD · €1300
Available until 15 December 2026
Quota standard successiva: €1.800
THE FEE INCLUDES:
- Full three-day SSI programme
- Single-room accommodation at The Social Hub
- All meals, including the gala dinner
- All scheduled experiences
- Course materials
- Certificate of participation
Travel to and from Florence is not included.

